Deltaville Yachting Center and Chesapeake Yacht Sales subscribes to the Marine Industry Dealer Certification standards established to insure that your boating experience is as enjoyable as possible. This includes adhering to a Consumer Bill of Rights. Should we fail to live up to any of these commitments, please let us know so that we can address the matter immediately. Our goal is to enhance your boating experience by providing trained, friendly employees, quality products and reliable services.
You have the right to:
SALES:
The assistance of a capable and knowledgeable sales consultant
Advertising and representations that are truthful and factual
A written disclosure of all details associated with a purchase
An explanation of the proper usage and operation of products
Products properly prepared, inspected and tested before delivery
The delivery of new products as scheduled
An explanation of all maintenance requirements and schedules established for your product
An explanation and written copies of warranties on all products and major components
SERVICE:
The explanation of maintenance/repair plans including estimated repair time and cost
An itemized list of all charges (both warranty and retail) with thorough explanation
Prior approval of changes in repair costs or additional charges should they occur
Maintenance/repair work done right the first time by knowledgeable trained technicians
Maintenance/repair work completed when promised
Timely notice of changes in service delivery time if delays are experienced in repair completion
Inspect any replaced/damaged components upon presentation of the invoice/work order
OPERATIONS:
Fair, open and honest treatment without discrimination
Respectful, professional and accurate responses to all your product questions and requests
Privacy and confidentiality of customer records
Voice any concerns, directly with our management team, if we fail to fulfill our commitments or meet your expectations
